Privacy Policy 

Privacy policy Koffiezone.nl 

https://www.koffiezone.nl/ 

About our privacy policy 

Koffiezone.nl cares a lot about your privacy. Therefore we only process data that we need for (the improvement of) our service and handle the information that we have collected about you and your use of our services carefully. We never make your data available to third parties for commercial purposes. 

This privacy policy is applicable to the use of the website and the services of Koffiezone.nl derived from it. The effective date for the validity of these conditions is 11/01/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which data about you are collected by us, where these data are used for and with whom and under what conditions these data can be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with. 

If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy. 

About the data processing 

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible. 

Webshop software 

Our web shop is developed with Lightspeed software. Personal data that you provide to us for our services are shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for another purpose. Lightspeed is required by the agreement we have with them to take appropriate security measures. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data are collected and/or stored. 

Webhosting 

Lightspeed 

We use web hosting and e-mail services provided by Lightspeed. Lightspeed processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Lightspeed has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Lightspeed is bound by agreement to secrecy. 

E-mail and mailing lists 

Laposta  

We send our email newsletters with Laposta will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal information is stored securely by Laposta. Laposta makes use of cookies and other internet technologies that give insight in whether emails are opened and read. Laposta reserves the right to use your data for further improvement of its services and to share information with third parties for this purpose. Koffiezone has signed an AVG processing agreement with Laposta. 

Lightspeed 

For our regular business e-mail traffic we use the services of Lightspeed. Lightspeed has appropriate technical and organisational measures in place to prevent abuse, loss and corruption of your and our data. Lightspeed has no access to our mailbox and we treat all our e-mail traffic as confidential. We also use Cloud86 mail. Here too, everything is properly secured. 

Payment processors 

Mollie 

To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence data and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted. 

Klarna 

To process (part of) the payments in our shop we use the platform of Klarna. Klarna processes your name, address and city details and your payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. Klarna will share personal data and information regarding your financial position with credit reference agencies if you apply for a deferred payment (credit facility). All of the above safeguards regarding the protection of your personal data also apply to those parts of Klarna's services for which they engage third parties. Klarna will not store your data longer than permitted by law. 

Reviews 

WebwinkelKeur 

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with 

WebwinkelKeur. They use this information only to invite you to leave a review. 

WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur uses third parties. Shipping and logistics 

PostNL 

If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your information available to these parties. 

DHL 

If you place an order with us, it is our job to deliver your package to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the performance of the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties. 

DPD 

If you place an order with us it is our job to deliver your package to you. We use the services of PostNL, DPD or DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with PostNL, DPD or DHL. PostNL, DPD or DHL will only use this information for the performance of the contract. Where PostNL, DPD or DHL uses subcontractors, they will also make your data available to these parties. 

Invoicing and Accounting 

Snelstart 

For keeping our administration and bookkeeping, we use the services of Snelstart. We share your name, address and details regarding your order. This information is used for the administration of sales invoices. Your personal data will be sent and stored in a protected way. Snelstart is committed to secrecy and will treat your information confidentially. Snelstart will not use your personal data for other purposes than described above. 

External sales channels 

Purpose of data processing 

General purpose of processing 

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation. 

Automatically Collected Data 

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. 

Cooperation with fiscal and criminal research 

In occurring cases Koffiezone.nl can be obliged by a legal obligation to share your data in connection with fiscal or criminal law investigations by the authorities. In such a case we will be obliged to share your data, but we will oppose to this within the possibilities of the law. 

Storage periods 

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions. 

Your rights 

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. All copies and transcriptions of data will be sent to you in the machine-readable data format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner. 

Right of inspection 

You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can send a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it. 

Right of rectification 

You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified. 

Right to restriction of processing 

You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction. 

Right of portability 

You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed. 

Right of objection and other rights 

You have in occurring cases the right to object against the processing of your personal data by or on behalf of Koffiezone.nl. If you object, we will immediately stop the data processing in anticipation of the handling of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we have processed, and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters. 

Cookies 

Google Analytics 

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. 

We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products. 

Cookies from third parties 

In the event that third-party software solutions use cookies, this will be stated in this privacy statement. 

Changes in the privacy policy 

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail. 

Contact details 

Koffiezone.nl 

Vlechter 35 5711LS Someren Netherlands T (06) 1798-8539 E [email protected] 

Contact person for privacy matters 

Arno v d Boomen